The best way to communicate with retail associates

Connect directly with deskless retail workers using one-way SMS messaging

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Trusted by retail brands across North America

Retail managers rely on goHappy to engage with their frontline retail workers, fostering stronger connections and improving the customer experience.

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Improve internal communication with retail associates

Build a happier, more connected workforce, boost employee retention, and make sure everyone receives the right message.

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Employee onboarding

Welcome new hires and collect feedback. Survey employees at 30, 60, and 90 days, and compare results with industry benchmarks.

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Messaging calendars

Put it on autopilot. Schedule messages to employees and free up time for other tasks.

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Important messages

Reach your staff immediately. Quickly send one-off messages for important updates and emergencies.

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Call-offs and shift coverage

Simplify schedule changes by allowing your team to submit call-offs and request shift coverage.

The easiest messaging platform for retail teams and deskless workers

Connect with every team, no matter where they are, to improve engagement, productivity, and the customer experience.

Ensure your entire staff receives your messages

It’s challenging to reach retail workers without company-issued email addresses or messaging apps. Connect with them where they’re most active: on their phones via text message. Boost your associates’ knowledge and skills by sharing important information.

  • No opt-in required.
  • Easy for managers and employees.
  • Time-saving communication workflows.
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Improve employee retention

Retaining retail staff is difficult, and turnover is expensive. Strengthen relationships with your frontline staff, boost engagement, and cultivate a happier, more loyal workforce.

  • Immediately connect with your associates.
  • Gather valuable feedback.
  • Improve the onboarding process and enhance customer service.
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Deliver tailored messages to each team, regardless of their location or size.

goHappy streamlines communication with your global workforce, allowing you to send targeted messages to employees based on location, role, and other key factors.

  • Send messages to employees at designated locations.
  • Communicate with specific teams such as merchandisers, sales associates, and cashiers.
  • Engage staff based on their length of employment.
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An easy and efficient way to connect directly with frontline retail staff

All the tools you need to reach your retail associates, enhance knowledge, and collect feedback.

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Amplify knowledge and boost sales

Share information to hone associates’ skills, improve customer service, and increase sales.

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Improve safety and training

Distribute safety tips and training materials to build a safer, more prepared retail team.

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Overcome language barriers

Easily translate messages into 115+ languages with a single click, promoting a more inclusive workplace.

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Measure employee happiness & collect insights

Track employee sentiment through real-time engagement surveys to improve workplace morale.

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Targeted messages

Guarantee that messages consistently reach the right employees, regardless of their location or role.

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Schedule messages

Schedule messages to be sent automatically for important milestones like anniversaries, birthdays, and holidays.

“goHappy has been the BEST addition to our overall business. We are cutting edge on technology, and this was such a simple, yet extremely effective tool we have added. It is very easy to use, employees love it, and it takes a huge amount of responsibility and pressure of our store managers.”

Heather Raffelson, Director of Marketing, Beck's

“My overall experience with goHappy has been fantastic! It’s an easy-to-use platform that really helped improve communication and engagement across our team. The ability to bridge the gap between corporate and frontline employees made a significant impact, and it made organizing events and staying connected much more efficient.”

Constantina Boesen, Inclusion and Engagement Manager, Bosselman Enterprises

Frequently asked questions

How do I communicate with frontline retail associates?

Our user-friendly, SMS-based platform enables you to get started quickly. Once we have your employee contact information, you can send targeted messages in just a few clicks. See it in action.

I have employee contact information in our current system. How easy is it to add them into goHappy?

We securely integrate with your HRIS or payroll system through an API or SFTP transfer to retrieve employee names, phone numbers, hire dates, and additional data. If an automated connection isn't feasible (this is rare), you can manually upload employee data using a CSV file. Learn more here.

We have stores in multiple locations around the country; how do I segment communication to each location?

You can segment your messages based on location data, team data, hire date, or any other attribute you want to send to goHappy.